Customer Service

Contact MissMyMy Customer Service.

Ordering Information

How do I place an order and what are your hours of business?

To place an order or make an inquiry about any of our merchandise, please visit our website in order to contact us 24 hr a day or calls us at 416 849-5492 or 1 866 886-8927 between the hrs of 9-5.

Payment Options

What are the payment options you offer?

We accept Visa, MasterCar, American Express and Western Union.

What if I cannot use my credit card or do not own one?

For those who do not own a credit card or who choose not to use their credit card you may pay by money order, Bank draft or Western Union by following the directions below.

Western Union:

Call and place your order with our representative. Send the funds to Sylvia King.

Miss MyMy Inc
RPO Mimico Po Box 14075
Etobicoke, Ontario
M8V 4A2
Tel: 416 849-5492

After payment has been made call our office with the MTCN number, after confirmation of payment your order will be sent out.

Money Order, Bank Draft, Cashiers Check

Download, print, fill out and fax or mail the completed Order Form order to:

Miss MyMy Inc
RPO Mimico Po Box 14075
Etobicoke, Ontario
M8V 4A2
Fax: 416 913-2530

You can also fill out the Order Form online, print your compeleted form, then fax or mail it to the above address.

Please ensure money orders are international and all checks are made payable to Miss MyMy Inc. All funds are in US dollars.

Payment will be applied once your check has cleared.

Please be informed that some banks can hold funds for up to 21 days on international checks.

Availability of Merchandise

What is the availability of your merchandise?

Merchandise featured may not always be available through our website. However, we will make an effort to fulfill your order. We will be happy to suggest an item that is comparable to the one requested as a replacement. In cases where quality, color or length is sold out, we will contact you immediately.

How To Return Or Exchange

How can I exchange an item which has been incorrectly shipped?

• Please contact Miss MyMy for return authorization number.
• Send all merchandise for exchange via UPS.
• Contact us with the tracking number for your package.
• Please make sure to label the air way bill as merchandise returning to origin as we will not be responsible to additional brokerage or duty charges and will not accept any additional charges.
• Clearly mark the outside of the package with the authorization number
• Send merchandise to:
  Miss MyMy-Returns 2246 Lakeshore blvd unit 4 Etobicoke Ontario M8V 1A5. Within 30 days of receiving your package, we will issue you a credit, minus the shipping charges which will be good for use up to one year. THERE IS NO EXCHANGE OR REFUND ON WIGS

Packaging Your Return

How do I package my shipment for return?

Please fill out the form attached to your receipt that came with your order. Include this form with the merchandise and wrap the package securely.

Return Policy

What is your return policy?

Your satisfaction is our top priority. We aim to have every transaction result in an easy and successful shopping experience. Due to the nature of the product THERE ARE NO RETURNS ON WIGS. All other merchandise may be exchanged Within 14 days of receipt of your purchase, you may exchange any item, with the exception of sale merchandise and WIGS, in its original condition. The item must clearly not be used, washed or altered from its original condition. The item must have all original tags in original condition without any wear marks. We are happy to issue you a store credit or exchange of any item you are returning under these conditions. Please note that freight is non-refundable, unless you were shipped the wrong merchandise.

Shipping Policy

What is the Miss MyMy shipping policy?

Orders received after 3PM EST, will begin processing the following business day (Monday-Friday). We ship by Purolator, FED Ex and UPS; rates are based on the total weight of the order as well as the shipping time chosen by the client. All reference to days are business days. For orders outside Canada, the customer must pay all applicable import duties and charges. Miss MyMy is not responsible for any government-applied charges. Please check with your local customs office.

Shipping Costs

Shipping will be calculated automatically on each order and will be based on the package weight and destination.